Junior Solution Implementer

General Information

Malia Group
Job Type:
Information Technology
Date Posted:
Feb 21, 2023
Employee Type:
Full-Time Employee


Job Purpose

- Responsible for the application implementation and for providing first and second level support to ensure customer satisfaction
- Perform duties in accordance with Malia Group Policies and Procedures

Duties & Responsibilities

On Application Implementation

- Coordinate with the company’s Lead Implementation Manager in order to set a clear action plan with all the tasks and deliverables
- Perform a clear risk management to prevent any delay and ensure deadlines are met
- Abide by the company’s Implementation Standards
- Follow up internally with the technical and QA team on the requested customizations
- Actively follow up with customers and technical team on every milestone
- Build the needed data integration with a third party application
- Test the software product to make sure all deliverables are done as per set requirements
- Train users on the delivered application
- Receive technical issues requests from customers and check its achievability.
- Follow up with the customer in order to get the signature of the User Acceptance Test (UAT)

On Application Business Knowledge

- Play key role with the business analyst team in gathering requirements
- Respond and treat customers' requests swiftly and provide needed support

On Product Ownership

- Develop and demonstrate a comprehensive knowledge of the application process and customers' requirements
- Provide first and second level support and coordinate with users/customers whenever required to fix complex errors and bugs
- Master and monitor implementation techniques to ensure results are satisfactory

- Bachelor of Science in Computer Science

- Fresh grad or up to 1 year of previous related experience

Company Profile