Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Creates relationships and identifies customer needs while recommending appropriate solutions to drive both individual and team sales, margin, accessories, and overall performance.
Applies extensive sales experience, knowledge, and expertise to act as the subject matter expert in each department. This includes validating or approving product pricing, signage, availability, and display functions of all ad items.
Provides leadership to the sales staff including setting clear expectations, giving direction, mentoring, and providing development of department sales personnel.
Contributes to the delivery of optimal customer service by recruiting, training, scheduling, and retaining customer focused full-time and part-time department personnel.
Resolves complex customer issues or escalations as needed while proactively equipping line-level associates with tools on addressing customer concerns.
Requirements & Skills 1
One year of experience in leadership
Previous experience in sales, customer service, or related field
Ability to work successfully as part of a team
Ability to work a flexible schedule including holidays, nights, and weekends