Following up on late payments with customers by phone
Tracking and recording payments that are due and/ or made
Maintaining account records, including contacts, correspondence, payments, and documents
Creating a list of contacts and correspondence according to the severity of the collection case
Apply payment options (credit cards, cash, …) and secure this information so the accounting department can process the request
Sending invoices to clients processed by the accounting department
Coordinating with sales and accounting departments
Escalating complex calls, payment stalls and customer objections to Collection Supervisor