Customer Service Representative/Agent - Fresh Graduates or limited experience

General Information

TLSContact Lebanon
Job Type:
Manufacturing/ Operations
Lebanon - Beirut
Date Posted:
Mar 21, 2023
Employee Type:
Full-Time Employee


About the job:

Are you interested in joining a diverse team of passionate people from around the world? We are looking for an enthusiastic Customer Service Representatives/Agents for our Beirut based Centre.

The key responsibilities of the role include:

• Handle day to day Visa applications in compliance with Standard Operations Procedures – greeting customers, supporting completion and checking of applications, obtaining biometric data, other documentation and data entry procedures 
• Following an established and defined filing and administration process, guided by a computer based system 
• Ensure engagement with applicants providing a first-class service and positive customer experience 
The Selection Criteria:
• Demonstrable experience of working face-to-face in a customer service role or retail environment
• Working in a fast-paced multi-cultural collaborative team environment, and at times in a high-pressure environment during high seasons
• Experience in a Public Sector / Government client working environment is a plus.

Skills/Personal Attributes
• Excellent communication and interpersonal skills 
• Fluency in English and French Languages, Italian would be an advantage.
• Skills in establishing and maintaining effective relationships with customers 
• Structured thinking and heavy attention to detail
• Self-motivated, patient and professional 
• Excellent personal time management, available to work extended hours from time to time, and at short notice 
• Be able to work independently, thorough and reliable 
• Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy

Company Profile