The person in this position must be able to reflect the organization’s image professionally. And maintain smooth and efficient operation of the office.
o Jobs scheduling (new, renew, call backs, follow up and pending, Follow up jobs with client. This to be done on Outlook, excel and/or Software
o Delivery of daily schedules to all teams with the technical engineer and follow up all jobs for day and night.
o Receive all Service tickets from the technical engineer, check follow ups, call backs, register them, schedule the needed
o Register all incoming customers’ enquiries and work orders against Service Tickets received from the crews for all on call jobs or single service treatments.
o Checking GPS for crew time attendance and overtimes
o Technicians Monthly attendance sheet
o Filing service tickets in the cabinets
o Setting schedules and deliveries for invoices, payments and needed documents.
o Coordinate with the accounts in regards to billing upon completion of the invoicing to customers with reference to contracts, branches, on call & single service treatments.
o Attend all Orkin incoming phone calls, transmit and take adequate messages to the right party
o Enter data of customers in the service software when ready
Knowledge, Skills & Abilities
o Ability to meet deadlines and operate well under pressure
o Excellent verbal and written communication skills
o Excellent interpersonal, customer service & problem solving skills
o Excellent organizational skills
o BA degree or equivalent
o 1-2 years of experience.
o Proficient with MS office applications.
o Proficient with English and Arabic, French is a plus