The main responsibilities of the IT Officer are providing prompt support and assistance to all users in addition to maintaining the company’s IT systems and equipment up and running. He shall be in charge of installing and configuring all hardware and software and solving technical issues while coordinating with both internal and external parties.
• Handle troubleshooting and control daily hardware and software to ensure users’ satisfaction;
• Diagnose and resolve hardware and software issues based on needs;
• Install, configure, diagnose, repair and upgrade all corporate hardware and equipment and recommend corrective actions, when needed;
• Organize and follow up on all maintenance requests (cameras, bridges, etc.) and ensure proper implementation of yearly preventive maintenance;
• Handle creating, editing and stopping all users’ accounts within the Group based on adequate approvals;
• Organize, update and maintain all IT files and documents in addition to managing and controlling the stock of all IT equipment;
• Handle the IT daily backup process and ensure safeguarding where appropriate;
• Ensure proper implementation of all IT related procedures by users and self;
• Coordinate technical support and implement new initiatives and systems in sister companies and company sites;
• Follow up on hardware and software issues related to hand punch solving technical problems when necessary and raising updates when needed to concerned;
• Handle the hardware and software support of the telephony system, equipment and machines at the Headquarter;
• Support the implementation of new solutions or applications;
Bachelor degree in Information Technology, Computer Science or equivalent with experience from 1 to 2 years