Job Purpose
• Responsible for effective & smooth running of the site IT operations and maintenance of systems while preventing and solving problems and ensuring continuous improvement of the systems’ performance
• Respond promptly to all users when they experience problems with the system
• Ensure that all systems’ related procedures are aligned with the company’s policies and objectives
• Perform duties in accordance with Malia Group policies and procedures
Duties & Responsibilities
On System Administration
• Install operating system software, servers, patches and upgrades
• Monitor system performance and troubleshoot problems by conducting daily preventive checkups on all data centers/operating systems and applications located in Head Office and remote sites
• Assist in the administration and configuration of Firewalls/Switches/Routers/Access Points/Controllers/VOIP and third-party security applications
• Manage installed Applications Services on servers including Microsoft Services (Active Directory, Windows Server Roles and Features, Group Policy…)
• Support, configure and maintain Virtual Environments in Lebanon and Iraq (VMWare)
• Assist when required the administration of Users Email Services
• Ensure integrity and confidentiality of sensitive data
On Security
• Monitor Web/Application/Email filter to secure internet access for all branches and user access list
• Assist when need be, in security systems testing
• Manage, monitor and update virus-prevention systems
• Ensure validity of backed-up data and perform recovery operations when required
On IT Support
• Provide technical support (level 2) for all employees’ incoming requests related to computer hardware and software (computer crash, projector problems, malfunctioning applications, system recoveries, mobile applications, handheld devices...)
• Support and resolve all network technical problems for layer 2 network peripherals (small access points, routers and switches) and for Internet connection availability
Education
• Bachelor of Science or Technical Degree in Information Technology, Computer Science or MIS
• A+, N+, MCSA, MCSE certifications is a plus
Experience
• Minimum 2 years of previous related experience