Job Description
Provide escalation support to the Help Desk and assist users with computer application problems and questions including but not limited to Microsoft Windows, Microsoft office, Mobile and Document Management Services
Experience with troubleshooting and administering Active Directory, Group Policies
Experience with working on Windows Server 2012 and 2016
Experience with creating,managing, and troubleshooting VMs in hyperV
Experience with VEEAM for backup solutions.
Able to provide initial response troubleshooting for LAN/WAN, switches, firewalls and other network supporting devices
Configure desktop computers, laptops, software, printers, mobile devices and troubleshooting issue that may occur
Ability to support and troubleshoot remote user issues
Create and manage user accounts and access rights requests and resolve related issues
Provide audio-visual support for conferences and assist with online meetings
Work with third-party vendors and assist with hardware order
Engage in special projects and other duties as assigned
Commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts
EXPERIENCE & QUALIFICATIONS
CCNA / MCSA is a plus
Excellent troubleshooting skills; ability to effectively assist users, resolve issues and escalate as necessary.
Experience configuring and troubleshooting Microsoft Windows
Experience troubleshooting desktop and mobile device issues
Advanced knowledge of Microsoft Office, and Mobile technology
Strong communications, organizational and interpersonal skills
Demonstrated ability to work independently and as part of a team
Ability to work in a fast paced environment and demonstrate grace under pressure
Demonstrated problem solving abilities