Software Developer (Oracle base)

General Information

Job Type:
Information Technology
Lebanon - Beirut
Date Posted:
Nov 29, 2023
Employee Type:
Full-Time Employee


Job Description

Provide escalation support to the Help Desk and assist users with computer application problems and questions including but not limited to Microsoft Windows, Microsoft office, Mobile and Document Management Services

Experience with troubleshooting and administering Active Directory, Group Policies

Experience with working on Windows Server 2012 and 2016

Experience with creating,managing, and troubleshooting VMs in hyperV

Experience with VEEAM for backup solutions.

Able to provide initial response troubleshooting for LAN/WAN, switches, firewalls and other network supporting devices

Configure desktop computers, laptops, software, printers, mobile devices and troubleshooting issue that may occur

Ability to support and troubleshoot remote user issues

Create and manage user accounts and access rights requests and resolve related issues

Provide audio-visual support for conferences and assist with online meetings

Work with third-party vendors and assist with hardware order

Engage in special projects and other duties as assigned

Commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts

CCNA / MCSA is a plus

Excellent troubleshooting skills; ability to effectively assist users, resolve issues and escalate as necessary.

Experience configuring and troubleshooting Microsoft Windows

Experience troubleshooting desktop and mobile device issues

Advanced knowledge of Microsoft Office, and Mobile technology

Strong communications, organizational and interpersonal skills

Demonstrated ability to work independently and as part of a team

Ability to work in a fast paced environment and demonstrate grace under pressure

Demonstrated problem solving abilities

Company Profile