As a Customer Support Agent, your responsibilities will include:
-Delivering exceptional customer service and support to our clients.
-Addressing customer inquiries and concerns through various communication channels.
-Diagnosing and troubleshooting customer issues, and offering technical assistance.
-Escalating complex problems to the appropriate teams for resolution.
-Documenting customer interactions and actions taken for tracking and follow-up purposes.
-Striving to meet or exceed customer expectations for satisfaction.
-Collaborating with internal teams to meet customer needs.
-Identifying opportunities for process improvement to enhance the customer experience.
-Adhering to company policies and quality standards.
-Possessing a strong customer service orientation and excellent communication skills.
-Demonstrating problem-solving abilities to promptly resolve customer issues.
-Having basic technical knowledge and proficiency in customer support tools.
-Being capable of multitasking and adapting to changing customer needs.
-Working well as a team player with attention to detail.
Please be aware that this is an on-site position. Therefore, applicants who are not in close proximity to CHTAURA will not be considered.