A well-known company in Metn area is looking for a call center agent.
A Call Center Agent is responsible for handling customer inquiries, resolving problems, providing information, and maintaining a high level of customer satisfaction. They work in a fast-paced environment and use various communication channels, such as phone calls, emails, chat, and social media, to interact with customers.
-Answer incoming calls, emails, chats, or messages from customers promptly and professionally.
-Listen to and understand customer inquiries or concerns.
-Provide accurate and timely information or solutions to customers' questions and problems.
-Diagnose customer issues and troubleshoot problems effectively.
-Maintain detailed and accurate records of customer interactions, transactions, and complaints in the CRM (Customer Relationship Management) system.
-Ensure all relevant information is properly documented for future reference.
-Stay updated on product or service offerings, promotions, and policies to provide accurate information to customers.
Continuously improve product knowledge through training and self-study.
-Strive to meet or exceed customer satisfaction goals and performance metrics.
Handle customer complaints or concerns with empathy and professionalism, aiming for a positive resolution.
-Collaborate with team members and supervisors to share information, best practices, and solutions.
-Assist colleagues when needed to ensure efficient call center operations.
Customer-oriented attitude with strong problem-solving skills.
Patience, empathy, and the ability to remain calm under pressure.
Proficiency in using computers and call center software.
Ability to adapt to a dynamic and fast-paced work environment.
Previous customer service experience is a plus.