JOB PURPOSE
- Responsible for the administration (support, monitor, maintain and implement) of Malia Group information and data security policies and practices to ensure authorized users can readily access information and that the information is protected in terms of confidentiality, integrity and availability.
- Responsible for supporting the infrastructure & applications and ensures the stability of the applications by performing proactive maintenance activities, engage in automation activities, research and implement new solutions and do root cause analysis and remediation.
DUTIES AND RESPONSIBILITIES
1. Conduct daily preventive maintenance for data centers located in Head Office and remote sites (Lebanon and Iraq)
2. Monitor and optimize the servers, operating systems and applications errors and performance according to requirements
3. Monitor all companies Internet connectivity/access, Head Office phone calls consumption rates and provide monthly report to management team with analysis and recommendations
4. Monitor security updates, patches and make sure preventive measures are in place
5. Support, install and configure software and hardware for new applications and virtual environments in Lebanon and Iraq
6. Manage installed applications services on servers including Microsoft Services (Active Directory, Windows Server Roles and Features, Group Policy…)
7. Troubleshoot issues and outages when applicable and coordinate with suppliers by issuing the required tickets
8. Inform, plan and upgrade applications with new releases and models following approval
9. Assist when required with the Administration of the Users Email Services
10. Administer, support, upgrade, configure and monitor Firewalls/Switches/Routers/Access Points/Controllers
11. Support, configure, maintain and upgrade Security Services, VOIP (Service/Servers) and Antivirus Servers for Lebanon & Iraq
12. Conduct daily preventive support on Mail/Web/Application Filters to ensure secure internet access for all branches and user access list
13. Research continuously new releases, perform intrusion detection analysis and participate in security systems testing
14. Collaborate in the specification of system requirements and solution designs
15. Ensure proper escalation of security incidents to IT Manager
16. Support, configure and maintain the backup master application for the data centers in Lebanon & Iraq sites
17. Ensure validity of backed up data and perform recovery operations when required
18. Ensure integrity and confidentiality of sensitive data
19. Learn any new solution provided by the management or third party
20. Stay informed about the latest technology trends and directions in IT development
21. Attend when required Webinars and online trainings
22. Develop expertise to train staff on new technologies
23. Follow relevant company procedures and help create and maintain relevant documentation
24. Monitor systems security policies and procedures
25. Build an internal wiki with technical documentation, manuals and IT policies
26. Recommend policies and procedures designed to carry out, direct and control the activities of the department
Education
Bachelor of Science in Information Technology, Computer Science or MIS
Experience
2 to 3 years of previous related experience
- Certifications:
1. MCSA
2. CCNA