- Identify potential customers through databases, purchasing leads, or referral sources.
- Understand the features, benefits, and pricing of the products or services they are selling.
- Make outbound calls to prospective customers to introduce products or services.
- Answer incoming calls from potential customers, addressing their questions or concerns about the product or service.
- Meet or exceed sales targets.
- Log calls, update customer records, and ensure that the CRM system is up-to-date.
- Contact potential customers who have previously shown interest in the product or service to remind them or close a sale.
- In some cases, handle post-sale support or address customer complaints.