- Develop Daily/ Weekly/ Monthly sales reports.
- Route opportunities / cases to the appropriate sales or consignee for further development and closure.
- Prepare the refund file & follow up with the accounting department until ready.
- Update Active Cases & follow up with the concerned parties until solved.
- Liaise with appropriate parties if any issue is pending.
- Handle Telesales requests, issues, delays by coordinating with other departments.
- Support TeleSales in services processes when needed.
- Answer incoming sales calls during the absence of sales representatives
- Handle dispatch requests to be assigned to indirect channel.
- Contact collection clients
- Prepare invoices
- Update all feedback on the CRM
- Resolve dispatch cases