Act as the face of the Hotel, and ensure visitors feel welcomed and are properly serviced throughout their stay.
•Answer and direct incoming calls and emails and requests.
•Receive and manage reservations.
•Handle and resolve guest complaints.
•Confirm relevant guest information and build customer database.
•Take feedback from the customer at the end of their stay.
•Coordinate between departments.
•Compile reports for management such as occupancy reports and financial analysis
•2 to 3 years of experience in the same role
•Fluent in English & French & Arabic
Key Competencies and skills:
•Excellent communication and people skills
•Problem Solving Skills
•Flexibility and adaptability