Junior IT Support

General Information

BCI Holding S.A.
Job Type:
Information Technology
Date Posted:
Nov 13, 2023
Employee Type:
Full-Time Employee


•Installing and Configuring Hardware and Software: Install and set up computer hardware, software, networks, printers, and scanners for users in the organization.

•Maintenance: Regularly maintain computer systems and software to ensure they function smoothly. Perform updates and patches as necessary.

• Troubleshooting: Diagnose and resolve technical issues with computers or software. Provide timely support to users when problems arise.

•Primary Contact: Act as the primary point of contact for servicing computers, printers, and other IT equipment within the organization.

•Documentation: Maintain detailed documentation of hardware configurations, computer inventory, telephony systems, and access control systems.

•Understanding Procedures: Familiarize yourself with departmental working procedures and execute tasks according to established protocols.

•Service Requests: Respond promptly to service issues and requests from employees or users.

•Security Implementation: Implement and enforce security measures to protect computer systems from viruses, malware, and unauthorized access.

•Database Management: Manage the organization's database systems and ensure regular data backups are performed.

•User Support: Assist users with computer-related problems and offer guidance on the proper use of software and hardware.

•Hardware/Software Testing: Evaluate new hardware and software solutions to determine their suitability for integration into the organization's IT infrastructure.

•Training: Provide training to employees on how to effectively use computer systems and software.

•Problem Documentation: Document, track, and monitor technical issues to ensure timely resolution.

•Technical Support: Respond to telephone calls, emails, and personnel requests for technical support, offering assistance and guidance as needed.

Company Profile