•Installing and Configuring Hardware and Software: Install and set up computer hardware, software, networks, printers, and scanners for users in the organization.
•Maintenance: Regularly maintain computer systems and software to ensure they function smoothly. Perform updates and patches as necessary.
• Troubleshooting: Diagnose and resolve technical issues with computers or software. Provide timely support to users when problems arise.
•Primary Contact: Act as the primary point of contact for servicing computers, printers, and other IT equipment within the organization.
•Documentation: Maintain detailed documentation of hardware configurations, computer inventory, telephony systems, and access control systems.
•Understanding Procedures: Familiarize yourself with departmental working procedures and execute tasks according to established protocols.
•Service Requests: Respond promptly to service issues and requests from employees or users.
•Security Implementation: Implement and enforce security measures to protect computer systems from viruses, malware, and unauthorized access.
•Database Management: Manage the organization's database systems and ensure regular data backups are performed.
•User Support: Assist users with computer-related problems and offer guidance on the proper use of software and hardware.
•Hardware/Software Testing: Evaluate new hardware and software solutions to determine their suitability for integration into the organization's IT infrastructure.
•Training: Provide training to employees on how to effectively use computer systems and software.
•Problem Documentation: Document, track, and monitor technical issues to ensure timely resolution.
•Technical Support: Respond to telephone calls, emails, and personnel requests for technical support, offering assistance and guidance as needed.