Well reputable Software Company located in Verdun, Beirut.
Supporting the sales of Odoo ERP software
performing demos of the software suite during client sales pitch
Understanding the functional requirements of the client and determining the technical feasibility of delivering the requirements through the software package
Performing gap analyses and proposing alternative customized solutions
Relay all technical points to the implementation team required to fulfill the client requirements
Interact with clients both for business and technical specifications and validate final output with team manager.
Perform the build of the solution followed by support cases reported by the client.
Ensure appropriate follow up on issues till resolution.
Contribute in troubleshooting guide to client describing the first level support expected from them for each type of cases.
Contribute in trainings for the client’s support team and the end users.
Interact with cross-teams (FO, BO, Risk, Integration, project managers) and other internal teams (Development, Product management, Operate, Quality Assurance, Release Management) for the various missions assigned in order to ensure client satisfaction.
Contribute actively to internal streams: internal trainings, documentation writing, and development specification writing, QA testing.
Provide feedback to team leaders on progress of issues and tasks and escalate problems when necessary.
Bachelor in IT related or MIS, finance/Business is a plus.
1 to 3 years’ experience in a related domain
Financial background is a plus
Good knowledge in technical environments such as SQL, XML and Unix is a plus
Excellent command of English
Teamwork and cross group collaboration
Ability to work under pressure in a continuously evolving environment
Flexibility in terms of working hours