• Following up with clients to ensure the problem is resolved.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone, Chat and e-mails contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Knowledge in IT technical support.
• Fluent in spoken and written English.