Reporting to the Country Sales Manager, the Customer Support Agent will interact with retail & wholesale customers via phone or email to provide information in response to inquiries about Colortek’s products and services and to handle and resolve customer cases.
Confer with customers and provide information about products or services.
Confer with customers and provide in-depth technical solutions.
Use the Customer Relationship Management software to track available stock, manage orders with the delivery section, track and follow up distribution.
Use the Customer Relationship Management to process and follow-up on customer cases such as complaints, support request, etc. by referring and coordinating with the relevant departments.
Receive and process customers’ sales orders, issue quotation (RFQ) for services and products requested and follow up on delivery in coordination with the relevant departments.
Contact customers when their accounts are delinquent. Arrange for Collection with DC according to preset policies.
Present accurate reports as directed by the Country Sales Manager
Skills, Knowledge and Experience required:
Excellent command of written and spoken English and Arabic and French.
Exceptional communication and interpersonal skills; friendly and patient.
2 years of experience in the related field.
Retail, sales & marketing techniques.
Handling complaints & Negotiation skills.
Ability to handle multiple priorities (multitasking).