Senior Customer Support

General Information

Job Type:
Lebanon - Beirut
Date Posted:
Nov 21, 2023
Employee Type:
Full-Time Employee


Job Purpose:
Reporting to the Country Sales Manager, the Customer Support Agent will interact with retail & wholesale customers via phone or email to provide information in response to inquiries about Colortek’s products and services and to handle and resolve customer cases.

Key Accountabilities:
 Confer with customers and provide information about products or services.
 Confer with customers and provide in-depth technical solutions.
 Use the Customer Relationship Management software to track available stock, manage orders with the delivery section, track and follow up distribution.
 Use the Customer Relationship Management to process and follow-up on customer cases such as complaints, support request, etc. by referring and coordinating with the relevant departments.
 Receive and process customers’ sales orders, issue quotation (RFQ) for services and products requested and follow up on delivery in coordination with the relevant departments.
 Contact customers when their accounts are delinquent. Arrange for Collection with DC according to preset policies.
 Present accurate reports as directed by the Country Sales Manager

Skills, Knowledge and Experience required:
 Excellent command of written and spoken English and Arabic and French.
 Exceptional communication and interpersonal skills; friendly and patient.
 2 years of experience in the related field.
 Retail, sales & marketing techniques.
 Handling complaints & Negotiation skills.
 Ability to handle multiple priorities (multitasking).
 Energetic .

Company Profile