The Sales Associate is responsible to provide a fast and friendly service by actively seeking out and attending to customers. Maintain a solid relationship with clients, drive sales and ensure daily stock maintenance and replenishment at all times.
Duties and Responsibilities
Selling and Service
Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs.
Cross sell among departments in stores and/or other locations.
Provide constant feedback related to the new collection and customer needs.
Acquire extensive knowledge on the latest trends, fashion brands and collections.
Maintain accurate inventory control and stock replenishments.
Deliver excellent brand awareness and advise to all customers.
Achieve the individual and department monthly sales targets.
Ensure a proper replenishment of merchandise and ensure proper display and visual merchandising standards to increase the sales of the brand.
Complete efficient and accurate transfers.
Handle proper alterations as per the tailoring guidelines.
Update the customers database and follow up regularly with the client.
Actively seek inputs from customers and efficiently address complaints to reinforce service standards and brand selection.
Propose new ideas to boost the sales of the department.
Execute all types of transactions on the POS tool and promote ABC products, services and cards;
Stay up-to-date with the latest developments and trends in the field through site surveys, fashion fairs, magazines.
Market the brands and raise awareness amongst the team through huddles, department meetings, etc.
Conduct local market visits and report on competitors’ activities in terms of collection and price monitoring;
Perform other job related duties as assigned.