Application Support Officer


General Information


Company:
Resource Group
Job Type:
Information Technology
Location:
Lebanon
Date Posted:
Feb 06, 2024
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Both

Description


JOB SUMMARY:

The job holder is responsible for assisting in the management of day-to-day operation inquiries, end users’ issues and incidents, problems investigation, and finding new solutions to enhance application performance.

JOB ROLES & RESPONSIBILITIES:

1.1 Provide support to end users on the usage of various types of software programs efficiently and effectively in fulfilling business objectives.
1.2 Investigate problems with software applications, diagnose and analyze causes, and work on fixing them.
1.3 Assist in developing new features/tools/reports to enhance application usage.

JOB REQUIREMENTS:

2. Education: Bachelor’s degree in Computer Science, Information Systems, or equivalent.

3. Experience: 2 to 4 years of experience in a similar role, experience in ERP software implementation is a plus.

4. Technical Competencies:
4.1 Knowledge of Business Software Systems and Software Development Lifecycle.
4.2 Knowledge of Business Process Analysis.

Company Profile