ITSM Consultant

General Information

Job Type:
Information Technology
Date Posted:
Jan 22, 2024
Employee Type:
Full-Time Employee


Our client is a company comprised of a distinguished team of specialists in the realm of IT technologies. With extensive experience, the team is adept at conceptualizing, designing, developing, and deploying scalable IT systems and vital applications, particularly in the areas of ePayment, Cards, and Financial solutions and services.
To facilitate its expansion within the region, they are seeking an ITSM Consultant to join their team in Riyadh.

Location: KSA

Specific Responsibilities:
• Ability to document, build and maintain the process workflow
• Setting up KPIs to measure, control and improve the ITSM process
• Familiarity with banking and payments industry in addition to digital solution and technologies
• Ability to thrive in a fast-paced and demanding environment.
• Build and generate reports for the departments to review their performance

General Requirements:
• Min. 7 years' experience in IT service management domain (Incidents, problems and change management)
• Bachelor's degree in information technology, computer science, Computer Engineering, or similar technical related field
• Good Communication skills
• Proactive attitude and a solution-oriented mindset

Company Profile