Junior IT Technical Support


General Information


Company:
Xperts4
Job Type:
Information Technology
Location:
Lebanon
Date Posted:
Apr 03, 2024
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Both

Description


Our client is an advanced IT services provider and digital transformation expert based in Lebanon. They offer intelligent and innovative solutions across various fields of information technology. Their primary goal is to develop and maintain highly effective, reliable, secure, and innovative information systems. This ensures that all their clients have the right tools to develop and enhance their businesses.

Position Overview:
They are actively seeking a Junior IT Technical Support to grow the Level 1 support technicians team. This role is pivotal in ensuring the smooth operation of our IT support services, with a primary focus on Microsoft technologies and a strong emphasis on networking. While extensive experience is not mandatory, a good understanding of Azure, networking principles, and in backup and antivirus management are necessary for success.

Responsibilities:
1. Technical Expertise: Microsoft technologies
2. Problem Resolution:
Ensure the timely resolution of Level 1 technical issues, escalating complex challenges as needed
3. Backup and Antivirus Management
4. Networking
5. Documentation and Reporting

Qualifications:
* 1-2+ years of experience in a technical support role
* Familiarity with Microsoft technologies, and networking.
* Good knowledge in backup systems and antivirus management.

Company Profile