The Spa Receptionist/Cashier is responsible for the reception area at the spa. Greeting of all guests with enthusiasm and professionalism. Keeping at all times desk and surrounding area in an orderly and clean manner. Also responsible for cash management and follow up on collections.
Tasks, Duties, Responsibilities
Answering phone calls and provide accurate, appropriate and immediate responses to all request by clients to ensure full client satisfaction.
Handle clients’ questions, complaints and concerns promptly, professionally and courteously.
Booking all appointments, registering the guest into the computer system and charging for services performed.
Have vast knowledge of products and services offered by the companies, and must also be able to provide correct answers to related questions from clients.
Scheduling clients’ reservations and monitoring the availability of treatment and staff to ensure punctual service as per the relevant skills of therapist.
Managing the appointments daily in order to have a full productivity of the spa
Managing the appointments in case of emergencies such as an unavailable device, for maintenance issues or unavailable employee for a certain reason
Executing the cash closing procedure at the end of the day, and sending all documents to Admin Officer.
Promoting the image of the company by ensuring professional and presentable look at all times to give customers a positive impression about the Spa.
Making sure clients do not leave the spa with a negative feedback; finding out how they were treated at the spa and if they recommend it to others.
Maintain a positive attitude and contribute toward a quality work environment
Regularly attend, participate in staff meetings for the spa.
Assisting in all areas of spa operation as requested by management
Communicating to management any and all occurrences involving staff or clients in the spa that require attention.
Developing an ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Reconfirm the fixed paid pending appointments, time to start the calls and manage the moved ones.
Find the unconfirmed paid pending appointments on waves, contact them, fix a confirmed appointment and manage it on the agenda (time, seats, activity kind).
Potential order results: try to fix another appointment and to cancel the potential order result to another result (order, pending appointment, done).
Changing the appointment referrer to the real sold by and the important part of the referrer on the salaries.
Check all the unconfirmed appointments with a done and order result and fix it on waves.
Log all appointments results on waves correctly after checking the referrer, session maker, activity kind, time.
Work collaboratively with other teams to achieve shared goals
Respect the confidentiality of the information.
Actively seek to attend all company’s meetings, trainings, workshops and events.
Understand and abide by the company’s Internal Rules and Regulations (IRR).
Follow all set operating procedures and highlight weaknesses and opportunities for improvement when applicable to provide the best service in an efficient way.
Education: General College Degree
Minimum of 1 year of experience as a Cashier or similar customer service role.
Computer Skills: MS Office
Linguistic skills: English & Arabic, French is a plus
Outstanding communication skills; written and verbal
Ability to thrive in a deadline driven environment
Sales, planning and target orientation skills
cash register and POS handling.
Receptionist skills preferred, including answering phones, directing inquiries, and providing basic information.