A waiter or waitress, often referred to as servers, play a crucial role in the hospitality industry, primarily in restaurants, cafes, bars, and other food service establishments. Their main responsibility is to ensure a positive dining experience for customers by providing excellent service. Here is a detailed description of the roles and responsibilities associated with the waiter/waitress position:
Taking customer orders and answering any questions about the menu.
Checking orders before serving to ensure accuracy.
Setting up tables with appropriate utensils, napkins, and glassware.
Handling customer complaints or issues promptly and professionally.
Being able to describe menu items, specials, and beverages to customers.
Adhering to health and safety regulations.
Supporting fellow team members during busy periods.