Technical Engineer


General Information


Company:
Malia Group
Job Type:
Other
Location:
Lebanon
Date Posted:
Feb 27, 2024
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Both

Description


Job Purpose:
- Responsible for the Implementation and after sales support for all MaliaTec Business Digital Solutions (Queue Management, Digital Screens and Digital Signage...)
- Perform duties in accordance with Malia Group policies and procedures.

Duties & Responsibilities:

On Technical Support
- Implement MaliaTec digital solutions related to software/hardware installations and related applications
- Support all customers regarding technical questions and product features
- Handle all technical repairs and upgrades for all products supported at the service center
- Possess deep technical knowledge of all products features and specifications
- Continually seek opportunities to increase client satisfaction and deepen client relationships
- Identifies opportunities for solutions quality improvement and makes constructive suggestions for change
- Build & maintain a distinguished relationship with customers’ key employees
- Stay informed about the latest technology trends and directions

On Reporting
- Keep Technical Manager proactively informed regarding products’ performance and other problems and opportunities
- Submit to Technical Manager daily report on implementation or support status following visits or phone support

Education:
- Bachelor's degree in Information Technology or other related fields

Experience:

- Up to 2 years of experience in Implementation of Software Solutions

Company Profile