Operation Trainer - Applicances &Electronics


General Information


Company:
Black or White
Job Type:
Manufacturing/ Operations
Location:
Kuwait
Date Posted:
May 10, 2024
Salary:
Unspecified
Employee Type:
Full-Time Employee
Gender:
Both

Description


Position Overview
The Trainer for the Delivery and Installation Department will be responsible for
conducting training sessions to educate employees, including drivers and laborers, on
effective communication with customers, proper handling of products, and product
knowledge. The primary goal is to ensure that all employees are equipped with the
necessary skills and knowledge to provide exceptional service to customers.

Essential Job Functions:
• Develop and deliver comprehensive training programs tailored to the needs of
drivers and laborers in the delivery and installation department.
• Instruct employees on effective communication techniques to interact
professionally and courteously with customers to improve D&I NPS score.
• Train employees on proper handling and transportation of electronic products to
minimize the risk of damage during delivery and installation.
• Educate employees on product specifications, features, and functionalities to
enhance their product knowledge and ability to address customer inquiries.
• Monitor and evaluate training effectiveness, providing feedback, and making
adjustments as necessary to ensure continuous improvement.
• Collaborate with department managers to identify training needs and develop
relevant training materials and resources.
• Stay updated on industry trends, new products, and best practices in customer
service to enhance training content and delivery.

Skills & qualifications:
• BS / BA degree in business or any other relevant major.
• Proven experience in conducting training sessions, preferably in a similar role
within the electronics or retail industry.
• Excellent communication and interpersonal skills with the ability to effectively
convey information to diverse audiences. He should be bilingual to communicate
Arabic and non-Arabic employees.
• Strong understanding of customer service principles and practices, with a focus on
delivering exceptional customer experiences.
• In-depth knowledge of electronic products, including features, functionalities, and
technical specifications.
• Ability to adapt training methods and materials to accommodate different learning
styles and levels of expertise. He should be able to use MS Office especially the
power point App.
• Driving license and a car for his transportation

Company Profile