Mystery Shopper


General Information


Company:
GWR Consulting
Job Type:
Restaurant/ Food Service
Location:
Lebanon
Date Posted:
Jun 04, 2024
Salary:
Per visit
Employee Type:
Temporary/Contract/Project
Gender:
Both

Description


About GWR:

With over a decade and a half of regional market experience, GWR Consulting provides an unwavering commitment to customer service, technology, data-capture, quality, analytics, training and consultancy. We hold ourselves to the highest standards of ethics, accountability, and integrity.
We are devoted to our client’s success, and with that we constantly strive for continual process improvement by remaining focused on supplying superior and excellent value to our clients.
Founded in 2005, we continue to expand our global presence with offices in the United Arab Emirates, Egypt, Portugal and Lebanon.
We deliver solutions for restaurants, hotels, retail, luxury, automotive, telecom, health and wellness, leisure & entertainment (including movie and theaters), financial services, pharma, government agencies, NGOs, etc.

Job Overview:
We are looking for an attentive mystery shopper to join our team. Mystery shoppers are responsible for determining the quality of products, customer service, and store environments while posing as ordinary customers. You will also be required to submit reports on your findings in a timely manner.
To be successful as a mystery shopper, you should be able to masquerade as a regular customer while remaining detail-oriented. Ultimately, top-notch mystery shoppers will possess excellent communication and memorization skills, and the ability to remain impartial at all times.

Mystery Shopper Responsibilities:
Traveling to assigned store locations.
Remaining discreet while you pose as a regular customer.
Interacting with employees over the phone and in person to gauge customer service.
Inspecting the store's environment to detect possible concerns and areas for improvement.
Purchasing random and specific items to assess product quality.
Retaining receipts as proof of purchase for later reimbursement.
Completing and submitting a written report detailing the shopping experience after each store visit.
Disclosing competing interests, including prior loyalty to or dislike of particular stores or products.
Logging hours worked.
Storing copies of completed assignments.
Mystery Shopper Requirements:
High school diploma or equivalent.
Own, reliable transport.
Excellent verbal and written communication.
Outstanding memorization abilities.
Organized, flexible disposition.
Attentive to detail.
Ability to conduct duties discreetly and impartially.
The ability to follow instructions accurately
Reliability (eg, you keep your commitments and complete assignments by the deadline)

Please apply through this link: https://forms.gle/7vPJnCmX2mWmKara7

Company Profile