The Operations and Customer Care Supervisor will supervise the customer service and operation cycle, ensuring the delivery of high-quality and timely services to clients within the healthcare industry. This role requires a strong leader with excellent managerial and organizational skills, capable of optimizing processes and driving team performance in a fast-paced environment.
Qualifications:
- Education: Bachelor’s degree in business administration/accounting/management, or a related field.
- Experience: Minimum of 5 years of experience in customer service, with at least 2 years in a senior role within the healthcare or medical supplies industry.
- Skills:
- Strong leadership skills.
- Excellent organizational and problem-solving abilities.
- Strong follow up skills
- Effective communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Proficiency in software and tools.
- Good excel skills.