• Maintain a customer-first approach, responding to inquiries (e-mails, phone calls) in line with best practice guidelines.
•Work within agreed service levels, consistently striving to exceed customer expectations.
•Take ownership of customer queries, ensuring proactive follow-up and resolution.
•Adhere to agreed standards for quality and quantity when processing orders, claims, and inquiries.
•Conduct webcam conference calls with international distributors to inspect defective parts when needed.
•Notify distributors about the status of their parts orders, including readiness and dispatch details.
•Demonstrate a positive, flexible attitude to ensure high levels of customer satisfaction.
Qualifications
•BA in Business Management or a related field
•Minimum of 2 years of customer service experience
•Strong communication skills, both verbal and written, with an ability to effectively communicate with international distributors.
•Proficient in using office Software
•Excellent attention to detail and organizational skill
•Ability to manage multiple tasks, prioritize, and meet deadlines.
•Problem-solving skills and the ability to think critically under pressure.