JOB PURPOSE
The Floor Supervisor ensures smooth day-to-day restaurant operations according to the brand's established standards and procedures.
RESPONSIBILITIES
- Participate in the restaurant's opening and closing procedures, ensuring adherence to norms and guidelines. Check merchandise and displays daily to maintain brand standards.
- Support others by conducting monthly inventory tasks for all brand equipment, following established procedures.
- Follow a range of mandatory procedures to ensure proper uniform and personal hygiene cleanliness at all times, for oneself and others.
- Participate in achieving the organization’s goals, meeting the brand's set targets, and ensuring proper implementation of the Standard Operating Procedures (SOP).
- Greet customers upon their arrival, present them with the menu, assist in their selection, and visit their table to ensure satisfaction.
- Carry out various customer service activities, including handling customer bills, cases, and inquiries that are more complex or outside the norm.
- Carry out functional supervisory duties, including delegating tasks, establishing deadlines, overseeing results and quality, providing training, and communicating team requests to higher management.
- Oversee the work of all staff members and closely monitor adherence to the brand's prescribed preparation techniques.
LANGUAGE & TECHNICAL SKILLS Language Proficiency
- Fluency in English.
- Fluency in Arabic is a plus.
Technical Skills
- Proficiency in MS Office Food Safety Level - Level two.
EDUCATION
Technical degree in Hospitality Management, or a related field.
EXPERIENCE
Three to five years of experience in F&B operations, or a similar role.