We are seeking a detail-oriented and experienced Housekeeping Supervisor to lead our housekeeping team and uphold the highest standards of cleanliness and guest satisfaction. The ideal candidate will supervise daily housekeeping operations, ensure consistent quality service, and maintain a pristine and welcoming environment throughout the hotel.
Key Responsibilities:
Supervise and coordinate the daily activities of room attendants and public area cleaners.
Inspect guest rooms, corridors, and public areas to ensure cleanliness and adherence to 5-star standards.
Monitor and maintain housekeeping supplies, linens, and equipment inventory.
Train, coach, and evaluate housekeeping staff to ensure optimal performance.
Address and resolve guest complaints and requests promptly and professionally.
Work closely with the front office and maintenance departments to ensure seamless communication.
Maintain records of staff attendance, room status, cleaning schedules, and maintenance requests.
Enforce hotel policies, safety protocols, and hygiene regulations.
Assist in preparing duty rosters and scheduling shifts based on occupancy.
Qualifications & Skills:
Proven experience as a Housekeeping Supervisor in a 4 or 5-star hotel.
Strong knowledge of cleaning procedures, quality standards, and equipment.
Excellent organizational and time management skills.
Ability to lead, motivate, and train a diverse team.
Good communication skills in English and Arabic (French is a plus).
Attention to detail with a commitment to high-quality service.
Ability to work flexible hours, including weekends and holidays.