As a Reservation Agent, you will be the first point of contact for guests looking to stay at our prestigious 5-star hotel in Ashrafieh. You will manage room bookings efficiently while delivering exceptional guest service in line with luxury hospitality standards. Your role is critical in maximizing occupancy, revenue, and guest satisfaction.
Key Responsibilities:
Handle incoming reservation inquiries via phone, email, online platforms, and in person.
Enter and manage bookings accurately in the hotel’s Property Management System (PMS).
Maintain up-to-date knowledge of room types, rates, packages, and special promotions.
Upsell rooms and services to optimize revenue.
Confirm and follow up on reservations, special requests, and guest preferences.
Coordinate with Front Office, Housekeeping, and Sales departments for seamless guest experiences.
Respond to guest questions and resolve issues or complaints professionally and promptly.
Keep track of booking trends and assist with forecasting and reporting.
Ensure compliance with hotel policies and standards.
Qualifications:
Prior experience in a reservations or front desk role (experience in a 4- or 5-star property preferred).
Excellent communication skills in English, Arabic, and ideally French.
Strong attention to detail and organizational abilities.
Ability to remain calm and courteous under pressure.
A customer-focused attitude and a passion for luxury hospitality.