Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced logistics environment? Join our team in a leading Freight Forwarder dedicated to providing top-tier solutions to our clients.
Key Responsibilities:
Handle customer inquiries efficiently and professionally.
Coordinate shipments and provide real-time updates to clients.
Communicate with international agents, shipping lines, and transport providers.
Resolve customer complaints and ensure high levels of customer satisfaction.
Maintain accurate shipment records and documentation.
Requirements:
Previous experience in freight forwarding, shipping, or logistics customer service is a plus.
Strong communication and problem-solving skills.
Ability to multitask and work under pressure.
Proficiency in Microsoft Office and shipment tracking systems.
Customer-focused with a proactive attitude.