SUMMARY
Our client, a leading organization delivering a large-scale national digital transformation initiative, is seeking a Senior PMO Lead to oversee and drive the successful execution of this high-impact program. The role involves establishing and managing the PMO, ensuring effective governance, coordination, and delivery across multiple stakeholders and workstreams.
KEY RESPONSIBILITIES INCLUDE
Stand up & run the PMO
• Establish PMO governance, processes, and standards (charter, RACI, stage gates, templates).
• Build and lead a high-performing PMO team (planning, reporting, risk, quality, finance).
• Create the Integrated Master Plan & Schedule across all workstreams and vendors.
Drive delivery at scale
• Orchestrate delivery of multiple program modules with diverse stakeholders and partners.
• Maintain a single source of truth for scope, milestones, dependencies, and critical path.
• Run cadence: stand-ups, sprint reviews, release planning, cross-agency steering committees.
Own requirements & quality
• Oversee business requirements (BRD), user stories, and traceability to benefits.
• Manage change control; protect scope while enabling safe, value-adding change.
• Lead readiness and go-live checklists; coordinate UAT and release governance.
Engage stakeholders & navigate the local context
• Map and manage stakeholders across ministries, provincial authorities, regulators, education bodies, and community organisations.
• Ensure compliance with local laws/regulations: data protection, procurement, accessibility, and inclusion mandates.
• Translate policy goals into executable delivery plans and measurable outcomes.
Vendor, budget & performance management
• Coordinate systems integrators, digital product teams, data providers, and delivery partners.
• Track budgets, forecasts, and benefits; manage commercial obligations and SLAs.
• Publish executive dashboards with schedule, financials, risks/issues, benefits, and adoption.
Risk, compliance & security
• Maintain RAID logs; run scenario planning and dependency burn-down.
• Ensure adherence to security and privacy standards (e.g., secure development practices, role-based access, auditability) and local regulatory requirements.
Build local capacity & sustain impact
• Coach client PMs and analysts; transfer methods, templates, and tools.
• Plan and execute handover to steady-state operations with clear KPIs and playbooks.
KEY REQUIREMENTS
• 7–10+ years in project/program delivery with significant PMO leadership experience.
• Proven implementation track record in public sector or top-tier consulting, ideally on large digital transformation programs or national systems.
• Deep understanding of the local environment: institutions, cultural dynamics, policy cycles, stakeholder landscapes, and regulatory frameworks.
• Expertise in requirements management (BRD/FRD), agile/hybrid delivery, and product life cycle—from discovery to scaled rollout.
• Mastery of PMO tools: e.g., MS Project/Smartsheet, Jira/ADO, Confluence, risk & financial trackers, and data-driven reporting.
• Vendor and contract management experience across multi-supplier environments.
• Excellent communication and executive presence; able to influence at ministerial/CXO level.
• Commitment to inclusion, accessibility, and citizen-centred design.
Nice to have
• Experience with national systems integration, payments, CRM/Case Management, or data platforms.
• Familiarity with interoperability/open standards, API management, and cloud platforms.
• Certifications: PMP/PRINCE2, MSP, Agile (Scrum/SAFe), ITIL, or equivalent.
• Bilingual/multilingual proficiency relevant to the local context.